At Polly, we respect your privacy. This policy outlines how we collect, use, and protect your personal information when you visit our website (Polly.com) or use our services.
By using our Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
To provide you with a seamless shopping experience, we collect information in a few different ways:
- Information You Provide: When you make a purchase, create an account, or contact support, we collect personal details such as your name, email address, shipping address, phone number, and payment information.
- Automated Information: When you browse Polly.com, we automatically receive your computer’s internet protocol (IP) address and browser type to help us understand how our site is being used and to improve your experience.
2. How We Use Your Information
We use your data strictly to operate our business and deliver your orders. Specifically, we use it to:
- Process Transactions: Fulfillment is our priority. We use your info to process payments and ship your orders from our warehouses to your door.
- Customer Support: To respond to your inquiries, handle returns, and resolve any issues.
- Communication: To send you order confirmations, shipping updates, and (if you have opted in) newsletters about new drops or special offers.
- Fraud Prevention: To screen orders for potential risk or fraud, protecting both you and our business.
3. How We Share Your Information
We do not sell your personal information. We are a retailer, not a data broker. We only share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. These include:
- Payment Processors: To securely handle your credit card transactions.
- Logistics Partners: We share your shipping address with carriers (like USPS, UPS, FedEx) strictly to deliver your package.
- Service Providers: Vendors who help us with email hosting, data analysis, and site maintenance.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information.
- Encryption: All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology.
- Payment Security: We do not store your full credit card details on our servers. Payments are processed through compliant third-party gateways.
5. Cookies
We use cookies to enhance your experience (e.g., keeping items in your cart while you browse). You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. However, like most modern websites, some of our services may not function properly if you disable cookies.
6. Your Rights & Choices
You have control over your information.
- Opt-Out: You may unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of our emails.
- Access & Deletion: You may request to access, correct, or delete the personal information we hold about you by contacting us at legal@polly.com.
7. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from people under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.
8. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Shop Polly LLC - legal@polly.com
